Hamad Medical Corporation (HMC) has announced changes to the operating hours of a number of services for the Holy Month of Ramadan.
All emergency and inpatient services across HMC’s network of hospitals will continue to operate as normal, 24-hours a day, seven days a week.
The changes to operating hours affect a number of services delivered remotely via the national COVID-19 helpline number: 16000
COVID-19 helpline
Ramadan service hours: 24 hours a day, 7 days a week
How to access the service
Call 16000 Select language Select 1 for COVID-19 helpline
HMC Outpatient Department Clinics
HMC’s Outpatient Department clinics will operate from 9 am to 2 pm Sunday to Thursday.
HMC Urgent Consultation Service
Ramadan service hours: Sunday to Thursday, 9 am – 2 pm
How to access the service
Call 16000 Select language Select 3 for HMCSelect 1 for HMC Urgent Consultation
Mental Health Helpline
Ramadan service hours: 9 am to 5 pm, Saturday to Thursday
How to access the service:
Call 16000 Select language Select 3 for HMCSelect 1 for HMC Urgent Consultation
HMC Pharmacy Medication Home Delivery Service
Ramadan service hours: 9 am to 2 pm, Saturday to Thursday
How to access the service
Call 16000 Select language Select 3 for HMCSelect 2 for Medication Delivery (please be reminded there is a QR30 fee for delivery payable by credit card)
Dental Hospital
All HMC Dental Hospital outpatient clinic timings will be 9 am to 2 pm and 8:30 pm to 11:30 pm Sunday to Thursday with the exception of orthodontics and pedodontics clinics which are 8 am to 4 pm Sunday to Thursday.
HMC Diabetes Hotline
Will operate seven days a week from 8 am to 5.30 pmCall 16099 and select 4
The Diabetes Hotline is run by trained diabetes educators with a backup physician. People with diabetes also can send any diabetes-related concerns to the diabetes educators via email [email protected] or to the diabetes WhatsApp number 33495775 after hours and they will be answered within 24 hours.
Changes to Hamad Medical Corporation hospitals
Emergency Services
All Emergency Departments, Pediatric Emergency Departments, and inpatient services across HMC’s network of hospitals will continue to operate as normal, 24-hours a day, seven days a week.
Blood Donation
Old Blood Donor Center next to Hamad General Hospital: Sunday to Thursday from 8 am to 1 pm and 6 pm to 12 am. Saturday hours will be 6 pm to 12 am.
New Blood Donor Center opposite next to Surgical Specialty Center: 6 pm to 12 midnight, Sunday to Thursday (closed in the morning)
Both centers are closed Fridays.
HMC’s Nesma’ak Customer Service
Nesma’ak Customer Service helpline, 16060 will operate from 7 am to 10 pm, seven days a week.
Source: HMC
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